Every order is supplied with a tracking number
CUSTOMS IMPORT DUTY & TAXES
If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.
Our returns policy
Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. We offer returns on all full priced items for store credit only provided that:
- Items are returned within 14 days of delivery
- The item is returned unworn, undamaged in the original packaging with all original tags and hygiene sticker still attached
- Then item was not purchased on sale (including promotional offers). Sale items cannot be returned or exchanged unless the item is faulty
- Return shipping costs are covered by the customer
Please note: due to high demand, we do not offer exchanges as we cannot guarantee that the item will be in stock once we receive your return. All returned items will automatically receive Store Credit which you can use to purchase a different size or style online
How do I return an item?
Please email firstname.lastname@example.org with your order number and an image of the fault within 7 days of delivery so our team can arrange a replacement as soon as possible. Any faults that occur after 6 months will not be accepted
**Refunds will only be issued in the item is deemed faulty and cannot be replaced*
Sizing may vary for each style due to the cut and fabric. Please note that all ranges fall under different categories and colour shades may vary from range to range. If you are unsure, please email email@example.com for further assistance in finding the perfect fit.
Please refer to the size charts attached to each product for reference.